VAT – For International Customers

 Due to the vast variation of import fees, VAT rules, and other fees between each destination country or location, we are unfortunately unable to advise the exact cost of these fees prior to their being charged to you. These fees are handled entirely externally to our company and thus we unfortunately do not have any control over them, their processes, or any associated processing time. VAT is not charged at checkout.

• Customs processing does occasionally result in lengthy delays. Please note that customs processes can result in lengthy delays to international shipments and cannot be utilised as a reason to declare a shipment lost.

• We cannot advise the cost of import related or handling fees. We recommend that you check your local rates and fees with your relevant local authority or information service, and with the courier you intend to choose to complete your delivery prior to making any purchase to ensure that you are well informed and know what, if any, additional fees you can expect. Spyder Tech RTK Ltd is unable to refund any fees paid to an entity other than ourselves, and therefore you may need to contact the relevant external authority or entity should, for example, a refund of the fees be required.

• If you refuse to pay import fees, your shipment may be returned to us and treated as a Change Of Mind return. Import fees are normal and to be expected for international shipments. If you refuse to pay the fees, we will not be able to refund your shipment until it is returned back to us and received by our warehouse team. We will refund you the cost of your items less any fees which we have to pay to recover the goods. For low value shipments, or shipments which result in high fees needing to be paid on our part to recover the goods, this may result in no refund being available due to the cost of retrieving the goods.